FAQs Products

FAQS Watches

  • What size are the watches?

    The watch face is 33mm in diameter, the case is 8mm deep.

  • What size are the straps?

    The watch straps are 16mm wide and 21.5cm long. They are designed to fit wrists from 12cm to 18cm in circumference. They can be adjusted to fit small children and adults.

  • Can I have any colour strap with my watch?

    All models of watches are available with a selection of appropriate coloured matching straps. We sell additional coloured straps separately if you want to change the look of your watch to match your outfit. Available colours can be seen on the product pages.

  • What type of battery does the watch use and are they included?

    The standard and waterproof watches all use battery type SR626SW and it comes fitted with the watch. The watch becomes operational when the small white plastic tab is removed and the crown is pushed back in after setting the correct time. We normally recommend taking our watches to a jeweller or watch repairer to replace the battery, as they have the correct tools for removing and re-fitting the watch back. If you want to try changing the battery yourself, the standard watch has a tiny notch on the edge of the case back where you can insert a small tool (e.g. a jeweller’s screwdriver) and prise the back off. Once you’ve changed the battery, you have to apply firm pressure to replace the watch back. There’s a plastic washer that goes round the whole circumference of the back and you need to make sure it stays in place. On the waterproof watch, the case back unscrews and you would need a special tool to do this. We recommend taking it to a watch repairer to change the battery.

  • Are the watches water resistant?

    The Standard and Camo watches are water resistant so can withstand splashing but not total immersion in water. The watches should not be worn in the shower, bath or when swimming. The Waterproof watches are fully waterproof to 50m so these are the ideal choice for wearing on holiday or whilst swimming.

FAQs Clocks

FAQs Alarm Clocks

  • What type of type of batteries do the alarm clocks use and are they included?

    The alarm clocks use 2x strong Alkaline AA batteries. These are not included. We do not recommend using rechargeable batteries in the alarm clocks.

  • What features do the alarm clocks have?

    The alarm clocks have lots of great features including;- Crescendo Alarm – it starts off softly then increases in volume until switched off. Snooze Button – there is a 5 minute snooze timer which will continue until the alarm is switched off. Night Light – the clocks have a soft ambient night light, ideal for a child’s bedside cabinet. Glow Brighter – by pressing the Snooze button the clock face lights up even brighter Sweep Movement – the clocks utilise a sweep mechanism which means there is no annoying ticking, again ideal for a child’s bedroom.

  • My alarm clock isn't going off at the right time. What should I do?

    To set your alarm clock, turn the knob anti-clockwise. This should ensure that your alarm clock goes off at the required time. If you have done this and your alarm clock is still not going off at the right time, please contact EasyRead Time Teacher and we can discuss issuing you with a refund or sending you a replacement.

FAQs Shipping

FAQs Payments

  • Payments

    We accept payment by Mastercard, Visa, Amercian Express and PayPal.

FAQs Cancellations and Changes

  • Cancellations and Changes

    If you would like to change or cancel your order please contact us as soon as possible. We do our best to process and ship orders within 48 hours therefore, if we have already shipped your order, cancellations and changes may not be possible. If we have not yet shipped your order, we may be able to make requested changes or cancellations. Please contact us within 24 hours of placing your order. Australia – info@easyreadtimeteacher.com UK & USA – Sales@easyreadtimeteacher.com

FAQs Returns

  • Returns

    Our Returns Policy lasts 1 year. If more than 1 year has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. If you wish to return an item, please contact us as soon as possible on sales@easyreadtimeteacher.com and let us know that you intend to return an item and the reason for your return. We will respond giving you appropriate guidance. The addresses for returns are: Australia: EasyRead Time Teacher (Australia) Pty Ltd, 52 Undercliff Road, Freshwater, NSW 2096. UK & Europe: EasyRead Time Teacher Ltd, Unit 20 Link Business Centre, Link Way, Malvern, Worcestershire, WR14 1UQ, UK USA: EasyRead Time Teacher Ltd, c/o Tigers (USA) Global Logistics Inc, 2820 W Winton Ave, Hayward, CA 94545, USA When you return an item, you should mail it to the relevant return address and include details of your name, contact details and order number.

  • Reasons for Returns

    Returns Reason 1 – You’ve changed your mind, you no longer want the item you ordered: If you no longer want the item you ordered, you must contact us within 30 days of receiving the product. To be eligible for a return, your item must be unused and in saleable condition. It must be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you if we’ve approved or rejected your return and ask if you require a refund or an exchange for another item. If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. You will be responsible for paying the delivery cost for the replacement item. There are certain situations where only partial refunds are granted, for example where an item is not in its original condition, or it is damaged or missing parts for reasons not due to our error. Reason 2 – The item you ordered has arrived damaged or not working: If your item arrives damaged or not working, please contact us within 30 days of receiving the product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and ask if you require a refund or an exchange for another item. If you require a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. We will pay the delivery cost for the replacement item. Reason 3 – The item you ordered from us has developed a fault within 12 months of receiving it: EasyRead Time Teacher products have a 12 month guarantee. If your product develops a fault within 12 months of receiving it, please email us at sales@easyreadtimeteacher.com . We will advise on the steps you need to take. If we can’t help you rectify the fault, you should return it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and send you a replacement item within a week. Where stocks allow, we will send you an identical replacement item. If your original item is no longer available, we will let you know and offer you a suitable alternative. We will pay the delivery cost for the replacement item. Late or missing refunds: If we’ve agreed to send you a refund and you haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@easyreadtimeteacher.com .

Intellectual Property

  • Trade Marks

    EasyRead Time Teacher is a registered trade mark in: Australia: 1757829 China: 16119980 UK: 3110844 USA: 87622,490

  • Design Rights

    EasyRead Time Teacher’s product designs are protected by the following design rights: World Intellectual Property Organization (WIPO) DM/92567 DM/92925 DM/93127 European Union Intellectual Property Office (EUIPO) 002349167-0001 002349167-0002 002349167-0003 002349167-0004 002526814-0001 US Patent and Trademark Office (USPTO) D807,772

  • Copyright

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