FAQs Products

What are the two teaching systems?

The 3-step teaching method is for telling the time using the “minutes past” and “minutes to” method. This is the method most commonly used in the UK.

The 2-step teaching method is for telling the time using the 12 & 24 hour format such as “1:52” or “13:52”. This is the method most commonly used outside the UK.

What age group are the clocks and watches suitable for?

The clocks and watches are aimed primarily at children between 5-12 years old but are suitable for anyone who has difficulty learning or telling the time.

What are the wall clocks made of?

All of our clocks are made of plastic and Perspex. The outside Playground Wall Clocks are made from weatherproof metal and glass.

Are the products covered by a warranty?

All our products are sold with a 1 year warranty for faults or mechanical failure. We will replace any item within one year of the date of purchase if the item is found to be faulty.

What size are the alarm clocks?

The alarm clocks have a diameter of 12cm.

What should I do if an item is received faulty or has a defect after purchase?

Please contact us by email at sales@easyreadtimeteacher.com and we will advise on the best course of action to resolve the problem.

FAQs Watches

How big are the watches?

The watch face is 33mm in diameter.

What size are the straps?

The watch straps are 16mm wide and 21.5cm long. They are designed to fit wrists from 12cm to 18cm in circumference. They can be adjusted to fit small children and adults.

Can I have any colour strap with my watch?

At present we only sell the watch with either a purple, navy blue or grey strap. We do have 7 bright coloured watch straps that can be bought as additional items if you want to change the look of the watch. The additional colours are Bright Blue, Green, Lime, Orange, Yellow, Pink & Red.

What type of battery does the watch use and are they included?

The battery type is SR626SW and it comes fitted with the watch. The watch and battery become operational when the small white plastic tab is removed and the crown is pushed back in after setting the correct time.

Is the watch water resistant?

The watches can withstand splashing but not total immersion in water. The watches should not be worn in the shower, bath or when swimming.

FAQs Clocks

Are the wall clocks silent?

The clock mechanisms are silent so there is no annoying ticking. This makes the clocks ideal for bedrooms, kitchens and the classroom.

Do the wall clocks glow in the dark?

No, the wall clocks are not luminescent.

What type of type of batteries do the clocks use and are they included?

The clocks use 1x AA battery. These are not included with the clock.

FAQs Alarm Clocks

What type of type of batteries do the alarm clocks use and are they included?

The alarm clocks use 3x strong Alkaline AA batteries. These are not included. We do not recommend using rechargeable batteries in the alarm clocks.

What features do the alarm clocks have?

The alarm clocks have lots of great features including;-

Crescendo Alarm – it starts off softly then increases in volume until switched off.

Snooze Button – there is a 5 minute snooze timer which will continue until the alarm is switched off.

Night Light – the clocks have a soft ambient night light, ideal for a child’s bedside cabinet.

Glow Brighter – by pressing the Snooze button the clock face lights up even brighter

Silent Sweep Movement – the clocks are completely silent so no annoying ticking, again ideal for a child’s bedroom.

My alarm clock isn't going off at the right time. What should I do?

To set your alarm clock, turn the knob anti-clockwise. This should ensure that your alarm clock goes off at the required time.

If you have done this and your alarm clock is still not going off at the right time, please contact EasyRead Time Teacher and we can discuss issuing you with a refund or sending you a replacement.

FAQs Shipping

Where are the products shipped from?

We have stock located in UK, USA and Australia. We ship orders from the nearest or most suitable location in relation to the delivery address. European orders will be shipped from UK, USA orders will be shipped within USA, Australian orders will be shipped within Australia.

How much does shipping cost?

Shipping costs are based on the total weight of the order and are calculated when proceeding through the checkout process. Please select the preferred shipping method on offer at order checkout. Domestic deliveries within UK and USA are included in the price of the order.

How do I know if my order has been placed successfully?

If your order has been placed successfully, you should receive email confirmation within 2 hours of purchasing.

How do I know when my order has been dispatched?

When your order has been dispatched, you should receive an email notification.

FAQs Payments

Payments

We accept payment by Mastercard, Visa, Amercian Express and PayPal.

FAQs Cancellations and Changes

Cancellations and Changes

If you would like to change or cancel your order please contact us as soon as possible. We do our best to process and ship orders within 48 hours therefore, if we have already shipped your order, cancellations and changes may not be possible. If we have not yet shipped your order, we may be able to make requested changes or cancellations. Please contact us within 24 hours of placing your order.

Australia – info@easyreadtimeteacher.com

UK & USA – Sales@easyreadtimeteacher.com

FAQs Returns

Returns

Our Returns Policy lasts 1 year. If more than 1 year has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase. If you wish to return an item, please contact us as soon as possible on sales@easyreadtimeteacher.com and let us know that you intend to return an item and the reason for your return. We will respond giving you appropriate guidance. The addresses for returns are:

Australia: EasyRead Time Teacher (Australia) Pty Ltd, 52 Undercliff Road, Freshwater, NSW 2096.

UK & Europe: EasyRead Time Teacher Ltd, Unit 20 Link Business Centre, Link Way, Malvern, Worcestershire, WR14 1UQ, UK

USA: EasyRead Time Teacher Ltd, c/o Tigers (USA) Global Logistics Inc, 2820 W Winton Ave, Hayward, CA 94545, USA

When you return an item, you should mail it to the relevant return address and include details of your name, contact details and order number.

Reasons for Returns

Returns Reason 1 – You’ve changed your mind, you no longer want the item you ordered:
If you no longer want the item you ordered, you must contact us within 30 days of receiving the product. To be eligible for a return, your item must be unused and in saleable condition. It must be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you if we’ve approved or rejected your return and ask if you require a refund or an exchange for another item.

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. You will be responsible for paying the delivery cost for the replacement item.

There are certain situations where only partial refunds are granted, for example where an item is not in its original condition, or it is damaged or missing parts for reasons not due to our error.

Reason 2 – The item you ordered has arrived damaged or not working:
If your item arrives damaged or not working, please contact us within 30 days of receiving the product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and ask if you require a refund or an exchange for another item.

If you require a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. We will pay the delivery cost for the replacement item.

Reason 3 – The item you ordered from us has developed a fault within 12 months of receiving it:
EasyRead Time Teacher products have a 12 month guarantee. If your product develops a fault within 12 months of receiving it, please email us at sales@easyreadtimeteacher.com . We will advise on the steps you need to take. If we can’t help you rectify the fault, you should return it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and send you a replacement item within a week. Where stocks allow, we will send you an identical replacement item. If your original item is no longer available, we will let you know and offer you a suitable alternative. We will pay the delivery cost for the replacement item.

Late or missing refunds:
If we’ve agreed to send you a refund and you haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@easyreadtimeteacher.com .

Intellectual Property

Trade Marks

EasyRead Time Teacher is a registered trade mark in:

Australia: 1757829
China: 16119980
UK: 3110844 USA: 87622,490

Design Rights

EasyRead Time Teacher’s product designs are protected by the following design rights:

World Intellectual Property Organization (WIPO)
DM/92567
DM/92925
DM/93127

European Union Intellectual Property Office (EUIPO)
002349167-0001
002349167-0002
002349167-0003
002349167-0004
002526814-0001

US Patent and Trademark Office (USPTO)
D807,772

Copyright

Returns Reason 1 – You’ve changed your mind, you no longer want the item you ordered:
If you no longer want the item you ordered, you must contact us within 30 days of receiving the product. To be eligible for a return, your item must be unused and in saleable condition. It must be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you if we’ve approved or rejected your return and ask if you require a refund or an exchange for another item.

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. You will be responsible for paying the delivery cost for the replacement item.

There are certain situations where only partial refunds are granted, for example where an item is not in its original condition, or it is damaged or missing parts for reasons not due to our error.

Reason 2 – The item you ordered has arrived damaged or not working:
If your item arrives damaged or not working, please contact us within 30 days of receiving the product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and ask if you require a refund or an exchange for another item.

If you require a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. We will pay the delivery cost for the replacement item.

Reason 3 – The item you ordered from us has developed a fault within 12 months of receiving it:
EasyRead Time Teacher products have a 12 month guarantee. If your product develops a fault within 12 months of receiving it, please email us at sales@easyreadtimeteacher.com . We will advise on the steps you need to take. If we can’t help you rectify the fault, you should return it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and send you a replacement item within a week. Where stocks allow, we will send you an identical replacement item. If your original item is no longer available, we will let you know and offer you a suitable alternative. We will pay the delivery cost for the replacement item.

Late or missing refunds:
If we’ve agreed to send you a refund and you haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@easyreadtimeteacher.com .

Contact 

Australia
Tel: +61 (0) 418 970 214
roger@easyreadtimeteacher.com
EasyRead Time Teacher (Australia) Pty Ltd
52 Undercliff Rd
Freshwater 2096

United Kingdom
Tel:  +44 (0) 1684 566832
Sue@easyreadtimeteacher.com
EasyRead Time Teacher Ltd
Unit 20 Link Business Centre
Link Way
Malvern, WR14 1UQ

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